With FSI’s FastBanking, a bank customers’ accounts are just a phone call away.
FastBanking is FSI's Interactive Voice Response (IVR), an automatic system that gives banking customers instant access to their account information with a single phone call. FastBanking reduces the amount of time a staff needs to spend answering customer inquiries, and it also increases customers' satisfaction because they get answers immediately, 24/7/365
- With FastBanking, banking customers can retrieve:
- Account balances.
- Recent transaction history for checking and savings accounts.
- Interest Rates
- Loan payment Information.
- Interest and tax information, including current and prior year earnings and withholding on checking and savings accounts, interest and current and prior year taxes paid on loan accounts, and interest earned on escrow accounts.
- Specific check inquiries, fax transmission of current cycle activity on checking accounts, and summary of account balances.
- Transfer of funds between statement savings and checking accounts. Callers also have the option of making loan payments and drawing on their equity lines of credit.
- Your own customized marketing message.